Shipping Carriers

We ship with Canada Post and USPS. We have warehouses in Montreal, British Columbia, Ontario and Texas.

Calculating Shipping Charges

The shipping charges are calculated based on a number of different things such as:

• The weight, size and number of products that you have purchased
• The shipping option you select-i.e. ground, 2nd day, express, etc.
• Your Postal Code or Zip Code
• The postal code or zip code of the warehouse the products ship from 

If you need a product shipped by a certain date, please contact us and we will try to accommodate you and your time frame.

Ordering and Shipping Times:

• Orders will be processed and shipped in 1 – 3 business days.
• Orders containing personalized items will ship within 3-5 business days after order is placed and order will be held and shipped complete.
• Our goal is to get the products out to you as fast as possible, so we will change the shipping option if it means that we can get the product to you faster-unless of coarse you give specific instructions not to do so.
• We reserve the right to change carriers at our discretion.
• Orders submitted with the wrong billing information will need verification and therefore will be delayed and the above shipping policies will not apply.
• We ask that you please submit the billing information exactly as stated on your credit card statement and your shipping information exactly to the location you want products shipped to. If the shipping address is incorrect, there will be a $10.00 address change fee to change it if the package is already en route. This is only able if the product is still en route to the original address and has not yet tried to be delivered. Please contact us as soon as you realize the mistake, again the shipping policies/times will not apply if this happens.

For customers outside of Canada, please be aware of the following:
* Any subsequent brokerage fees or duties are the responsibility of the recipient. These will typically be charged when using a courier service.
* Due to world situations, Customs is being far more diligent in processing packages and we have experienced some unavoidable delays as a result. We try to work through them as quickly as possible with the Agents, however this is out of our control. Please keep that in mind when planning your orders for delivery time.

Insurance

FedEx automatically insures all packages up to $100.

Order Refusal and Discrepancies

If an order is refused, shipping charges (both ways) are non refundable and a 15% restocking fee will apply.

If an order has shortages, damages, or any other discrepancies, you must notify Little P Baby store within 5 days of receipt.

Return Policy

1. If you are not completely satisfied with your purchase, you may return any merchandise in "new and unused" condition within 30 days of receipt for a refund, excluding shipping fees.
2. To ensure product integrity AND for health, hygiene and sanitary reasons we are unable to accept returns on any kind of personal items such as potty training pants, potty seats, potty chairs, urinals, etc. - anything that may have come in contact with urine or feces if the original packaging is not fully intact.
3. Moss Baby Products that we cannot provide refunds on are: custom products, essential oils or blends, raw materials/ingredients, or special order items. All returns must be pre-authorized and receive a Return Authorization Number (RA #) to be properly processed.
4. For hygienic reasons, we are unable to accept returns with any indications that it has been used, installed or applied . This includes, but is not limited to, items that have been assembled, unsealed videos, DVDs and CDs and any personalized items.
5. New and unused means saleable condition, not used, worn or dirty.
6. We cannot refund original shipping fees or the cost of return shipping.
7. A restocking fee of 15% up to a maximum of $8 will be applied to all returns.
8. Exchanges may incur additional shipping charges.
9. All returns and refunds are subject to final approval from our Customer Service Department.
10. Please allow 7 – 10 business days for your return and credit request to be processed.

Refunds will be given in the same method they were received, no exceptions

RETURN INSTRUCTIONS:

All returns must have a Return Merchandise Authorization ( RMA ) number.

To obtain your RMA number:

1) Please email us with the following information:

a. Order number
b. Product Name
c. Reason for return
d. Type of return i.e. Refund, Exchange or Replacement

2) We will email you an RMA number and information where to return your parcel within 2 business day. Returns WITHOUT an RMA number will only receive a 50% refund.

3) Please print and include the RMA email with the parcel.

4) Upon approval from our Customer Service Department, the original credit card charged will be refunded the price of the returned item(s) , minus a restocking fee of 15%, up to maximum of $8, and any other additional shipping charges.

Damaged & Lost Shipments

Should your order be damaged during shipment, we will require an inspection by the carrier. If you notice shipment damage, bring it to the attention of the shipper promptly. Leave the items in the box or container as found and contact us directly. We will replace all damaged goods with the same products.

Upon arrival of your shipment, please check the contents of your package immediately and report any discrepancies or damages within 7 business days of receipt of merchandise.

We must report all damages immediately to the carrier for inspection; therefore, we ask that you keep all merchandise and packaging in as delivered condition.

Claims issued on damaged or lost orders can take the carrier 7-10 days to process.

Once a claim has been initiated and processed, a replacement will be sent.

We are unable to accept cancellations on merchandise after it arrives damaged, or if it is lost; we will make every effort to correct this situation.

Lost packages are usually located by the carrier and delivered.

To avoid duplicate shipments, replacements will be sent after the claims process is complete.

Although we are unable to expedite replacements, please be assured that we will work diligently with the carrier to resolve these matters expeditiously.

Defective Products or Missing Components

We are committed to providing the best quality merchandise and vend only top quality product. Most, but not all, products are covered by our warranty.

We will work diligently with the manufacturer to take care of your service needs by providing part replacements.

Little P Baby Store reserves the right to replace the defective parts of merchandise. Requests for replacement parts will be processed as quickly as possible.

Please note that we are unable to express ship replacement pieces.

If a replacement part can not be obtained, a new item will be shipped. Regretfully, we are unable to accept cancellations after merchandise arrives.

After 30 days of receipt, Little P Baby Store will refer all issues regarding defective merchandise to the manufacturer for warranty processing, if applicable.